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Support

We're here to help.

Most questions are answered in the FAQ on the home page. For anything else, reach out — a real person reads every message.

Contact

Email support@purefaith.app and we'll reply within 1–2 business days. Include your iOS version and what you were doing when the issue appeared — it helps us fix things faster.

Common issues

  • Guardrails aren't blocking: PureFaith uses Apple's Screen Time (Family Controls). Open Shield → Blocking and confirm Screen Time access is enabled, then toggle your guardrail off and on.
  • Restore a purchase: Settings → Restore Purchases. Subscriptions are tied to your Apple ID, not your PureFaith account.
  • Manage or cancel your subscription: iPhone Settings → your name → Subscriptions → PureFaith. Cancellation takes effect at the end of the current billing period.
  • Delete your account and data: In-app: Profile → Settings → Delete Account. This permanently removes your account and synced data. You can also request deletion by email.

Privacy & safety

Your struggle stays private. Read the Privacy Policy, the Terms of Use, and our Community Guidelines. To report a community post or user, use the report button on any post — reports are reviewed within 24 hours.